Room24.com, headquartered in Frankfurt am Main, was developed by one of the largest and leading condilators in Germany. We perfect the marketplace, which we continually fill with new and attractive offers, with a good balance of know-how. Offering our end customers the best service and an overview of reviews and customer photos in a trust base concept fulfills the synonym in our name-Room24 - The 24h Availability for a Room.
If you're booking in the middle of the night or already enjoying your trip, our customer care team is always there to answer your questions and represent your interests.
If you want to stay in a central apartment, a rooftop hotel or in a resort with all-inclusive catering, we offer the largest selection. Under “popular travel destinations” you will find a variety of holiday destinations that are configured by our travel experts who have received tourism training.
Room24.com strives 24/7 to undercut the prices of the competition and to make Room24.com the number one travel platform for you.
After booking, you will immediately receive your payment confirmation, including invoice & hotel voucher, to the email address you provided.
We process sensitive data and payments every day and therefore only work with the world's best payment providers.
Welcome to Room24.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any media form, mobile website, or mobile application related to the Site.
We use administrative, technical, and physical security measures to help protect your personal information.
These General Terms and Conditions (GTC) apply to all agreements and bookings made through the Room24 platform. By using our services, the customer agrees to these terms.
The contract is concluded directly between the customer and Room24. Room24 acts as an intermediary for hotel reservations, payments, and additional offers. The actual performance is provided by the respective accommodation providers who are responsible for the proper execution of the booking.
Bookings through Room24 are limited to a maximum of four rooms per accommodation per day. If more rooms are needed, the customer must contact the group booking service. A booking becomes binding only when Room24 has confirmed it and the customer has made full payment or a deposit.
A booking is considered completed once full payment or deposit has been received. This booking remains guaranteed even in the event of a later arrival of the customer. If the customer does not show up, the full amount will be charged.
The displayed prices include the legally applicable value-added tax (VAT). Bookings outside the Eurozone are converted into euros at the current exchange rate, which may lead to possible price changes due to currency fluctuations. In case of incorrect price indications, Room24 reserves the right to cancel the booking within 72 hours of confirmation.
If the price increases by more than 10%, the customer has the option to cancel the booking free of charge or accept the changed price.
Room24 reserves the right to offer the same accommodations at different prices, for example during special promotions or last-minute deals. Pricing errors due to typographical or technical problems are not binding. Room24 assumes no liability for such errors that may result in cancellations.
Full payment for the booking must be made no later than 48 hours before the first booked service, unless otherwise agreed. Room24 offers various payment methods. The customer is responsible for ensuring that the chosen payment method is sufficiently covered.
Cancellations must be made in accordance with the specific cancellation conditions of the respective accommodation provider.
Room24 reserves the right to cancel bookings and refund payments if exceptional circumstances require it. Further compensation claims are excluded.
In the case of a no-show that has not been canceled or announced in time, the full booking amount will be due. A no-show is considered a serious breach of the contract.
Bookings can be transferred to another person upon request. Both parties are responsible for any costs incurred due to the transfer and for the payment of the accommodation costs.
Complaints must be submitted in writing to Room24 and the respective accommodation provider within one month after the service has been rendered. Room24 will respond to the complaints within 30 days.
Room24 acts solely as an intermediary and assumes no responsibility for direct or indirect damages that occur during the stay unless they are due to a failure or act of Room24.
Room24 is not liable for booking errors, accommodation defects, or the quality of the provided services. Room24's liability is limited to the careful selection and mediation of the offered services.
Room24 collects and processes personal data in accordance with applicable data protection laws. For more information about data protection practices and the use of cookies, please refer to our privacy policy.
Room24 reserves the right to change these terms and conditions at any time. The changes will be communicated to customers via email and will be considered accepted if the customer does not object within four weeks.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of fulfillment is Germany. In case of disputes, the place of jurisdiction is Frankfurt am Main, provided the customer is a merchant. For consumers, the statutory place of jurisdiction applies.
Should any provision of these terms and conditions be invalid or unenforceable, the remaining provisions shall remain unaffected and continue to be valid. For all disputes, the statutory place of jurisdiction applies.
This Cookie Policy explains how Room24 ("we," "us," or "our") uses cookies and similar technologies on our website (https://room24.com). By using our website, you agree to the use of cookies as outlined in this policy.
Cookies are small text files stored on your device (computer, smartphone, tablet) by your web browser. They allow us to recognize your device, store preferences, and improve your browsing experience.
Cookies serve different purposes, such as enabling core website functions, remembering your preferences, and analyzing website performance.
These cookies are necessary for the website to function properly. They enable features such as:
Without these cookies, certain features of the website may not work.
These cookies help us understand how users interact with our website by collecting information such as:
This data helps us improve our services and optimize the user experience. Example tools: Google Analytics.
These cookies are used to deliver personalized advertisements based on your browsing behavior. They track your activity across different websites to:
These cookies enable additional features to enhance your experience, such as:
We may allow third-party services (e.g., social media platforms, payment providers) to set cookies on our website. These cookies are governed by the third party’s privacy policy.
We use cookies to:
You can manage your cookie preferences at any time:
Browser Settings: You can also disable cookies or delete existing cookies through your web browser. Refer to the browser's help section for instructions:
Note: Disabling cookies may affect the functionality of our website, including the booking process.
We value your privacy. Any data collected through cookies is processed according to our Privacy Policy. We ensure:
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.
Foms travel
Langer kornweg 3
65451 Kelsterbah
Germany
Administrative court:
frankfurt am Main
Managing director: F.Keskin
VAT ID no.: DE 225620635
Link to the European Commission's online dispute resolution platform: http://ec.europa.eu/consumers/odr/
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